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About

At the heart of all Misch’s work is the importance of connection.

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Embarking on her consulting journey following a 15 year career with the family business, it’s Misch's mission to help other SME’s grow by leveraging their existing customer bases, staff and audiences as well as connecting authentically with new ones. Misch uses a variety of methods used successfully during her own career.

Misch Fretwell is a CIM qualified Marketing professional with over 15 years’ experience working with service businesses.

Since the age of 20, Misch has worked as the key marketing influence within a family run business. From start-up in 2007 & re-brand in 2011 through to full marketing direction & day to day running of the business from 2015, Misch has proven experience to consult on what it takes to grow your business.

Taking on the day to day running & direction of the company in 2015, Misch set out with 2 goals: Grow the business retail sector & with the family business ethos in mind; help give staff a flexible working environment. 

Combining 15 years’ experience within business & marketing, the love of a good natter & a passion to help people work in a way that suits them – Chatterbox was born.

Moving away from the traditional agency office and into a world where businesses can connect digitally, Chatterbox works with other service SME's and startups, many of whom are working around busy family lives.

Chatterbox offers business support that focusses on you and your customer via a variety of seervices.

What can Chatterbox do for you?

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Tailoring the right customer care to each business to increase profits

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Training for your teams to increase repeat business

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Accountability for sole business owners in the membership community

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Working within your business on projects that will help you grow

Our ethos is all about supporting istart-ups and SME's in their growth. If you’d like to speak to us about your service business, please get in touch.

Lets work together!

Get in touch today and see how we can help your business grow

Services We Proudly Provide

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Free E-book.

Free E-book – Your customer service is AWFUL

Mentoring & Support

Do you want to keep your marketing in house? Our mentoring service offers a consistent, independent contact to support profitable marketing & business growth.

Training and Workshops

Book your teams onto our customer experience and retention training for a stronger business with more engaged staff and customers who can’t wait to come back.

Growth & Retention Consultation

Need help with how to take your business forward, create a great experience for your customers and keep them coming back? Book our one to one bespoke consultation for practical help and real results.

Online courses

COMING SOON !!

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