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Are you ready to grow your business?

Free up your time, save money on marketing and build stronger relationships that increase your profits by up to 95%

A tried and tested approach responsible for over 2000 additional customers and £100,000 in additional revenue in one year.

8 Weeks to Sustainable Growth

Maximise your resources, delight your stakeholders and ensure your marketing investments pay meaningful returns.

It’s our mission to support the growth you dream of by helping to build a strong foundation BEFORE you spend lots of money on expensive marketing.

Do you have aspirations to grow but are facing these questions?

  • How do I increase capacity to maximise turnover?

  • How do I make sure my people listen and understand what I want for the business?

  • How do I make sure my customers are so happy they buy again and tell others about me

  • How do I make sure I’m spending on the right marketing and advertising?

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8 Weeks to Sustainable Growth will give you:

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More time to focus on growing your business

By the end of the 8 weeks you'll have a structure in your business that keeps your customers buying repeatedly and referring so your pipeline is always working for you in the background. 

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structured guidance and support

We've done this for 15 years so know how to make it very simple for you. Plan and implement structure inside your business with ease and expert guidance. Plus 12 weeks digital support, including a library of resources to guide you.

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bigger Return on investments

Every penny you spend on future marketing will work harder for you because of the strong foundations built by increasing the value of each customer you bring through your business.

Investment - £1000

(or 2 payments of £550)

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Invest in your growth

£1000 or 2 payments of £550

What's Included?

  • 8 1-1 structured sessions delivered via zoom (90 minutes each)

  • Workbooks and template ideas for you to implement in your business

  • A library of resources to help your growth based on areas such as; Customer Care, CRM systems, Time Management, Managing Change and much more

  • 12 weeks 1-1 digital support to ask questions and seek guidance specific to your business

A Case study

Developed over 15 years, these frameworks were used to build a successful SME operating in 9 locations

2007

Flagship store opened. We quickly identified we would not be profitable if customer churn was high and customers cost A LOT to acquire. Focus was on bringing in as many people as we could at discounted prices.

Week 1 - 9 sales.

Expanding rapidly to 6 locations it was time to focus on customer retention. 1000's of hours spent sticking labels on direct mail to bring our customers back to us. We trained our teams to bring change to the industry and become more customer focused.

2009

2013

It's time to re-brand and kick things up a notch! Opening a centrally managed booking centre meant we could care for a fast growing customer base of over 5000 customers per year.

With 8 locations and over 15000 customers per annum, our main focus was increasing customer retention even further. We devised a system to identify key touch points with customers using data gathered over 10 years in business.

We were ready for a custom built Customer Relationship Management system. Over the next year we designed and project managed the implementation of this system, saving over 3 days per week in data analysis.

35000 Sales with a 70%-80% retention rate

2019

The strategy we honed over 15 years was responsible in it's most successful year for a 2000 customer increase and price increases worth an additional £100,000.

Testimonials

A Calm, rational voice

Today, after a really bad few days and especially last night, Misch was the calm, rational voice on the end of the phone talking me down off the metaphorical ledge. Thank you so much for your suggestions and guidance, you're a huge help and I'm grateful for your advice

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Second to none

The ways in which Misch has helped my business move forward is invaluable. The person, the advice and the service are all second to none. I would highly recommend Misch to any business owner that needs advice and support on starting up, maximising finances and marketing properly and efficiently. Thanks for all you’ve done and continue to do Misch!

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moving forward

I just feel so at ease knowing I actually have the support, guidance, help and patience to move forward so I am so happy I was introduced to you. Thank you again.😊

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Comprehensive and achievable

Honestly, I've done a lot of planning workshops over lockdowns. This was the most comprehensive and actually achievable. Thank You x

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Hey, I'm Misch Fretwell. It's my mission to support your business growth

Starting out as a graphic designer at 18 I worked a few junior design jobs before joining the team at my family's business.

Family has always been one of my main passions and working towards a bigger goal for us all was what spurred me to learn everything I could about running a business.

I was very lucky to be given the opportunity to learn on the job, often spending hours and hours creating new strategies, researching markets, making pretty pictures and analysing and designing data sheets.

Those hours paid off when I joined the senior management team in 2015, becoming responsible for 30 staff and the care of over 15000 customers.

I now help other business owners to achieve sustainable growth on their own terms just like we did in our family business.

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