- Customer growth and retention training, consulting and support

Increase profits using your
existing customer database

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Acquiring new customers costs 5x MORE than keeping existing ones

Spending money on advertising and marketing without a strategy to keep your customers coming back could be costing your business a fortune.

By increasing your customer retention by just 5%, you could increase your profits by 25%-95%

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Customer Growth and Retention Consultation

We consult with your business to build a strategy from retention through to experience and service to ensure you have everything you need to keep your customers coming back.

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“Your Customer Service is AWFUL” Ebook

Free guide about the importance of getting your retention strategy in place BEFORE you spend money on acquiring new customers and how doing this can reduce costs and increase profits.
Read more and download here

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Training and
Workshops

We provide training and interactive workshops for your teams to help build in-house retention and growth strategies that work for your individual business.

Customers That Talk

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Here at Chatterbox, we love to talk

Chatterbox endeavours to get into the heart of your business. To understand your needs as a business owner & the needs of your customers to help tailor strategies that will get your customers talking to you and about you.

Get your customers talking

A loyal customer is far more likely to recommend you to friends and family than a customer that doesn’t value you. Utilise loyal customers to help you build a stronger customer base by implementing customer retention and experience strategies that get people talking about you.

Our Process

How it works.

01

Download

Download our free E-book.

02

Consultation

Contact us to chat about how we can hep with your customer retention, service and growth.

03

Recommendation

We’ll provide one of 3 options. 1 to 1 consultation, group training/workshops or online training to best suit the needs and budgets of your business.

04

Solution and follow Up

We’ll work along side you to ensure you’re getting everything you need from the recommended service. All our products come with aftercare support.

Services we proudly provide

Marketing Health Check

Not sure if your marketing is paying off? Our marketing health check ensures your marketing efforts are valuable, consistent and above all profitable.

Managed Marketing Solutions

Do you need some marketing support? Chatterbox can manage your marketing along with our extensive catalogue of trusted, independent businesses.

Mentoring & Support

Do you want to keep your marketing in house? Our mentoring service offers a consistent, independent contact to support profitable marketing & business growth.

Growth & Retention Specialists

Are you giving your customers what they need? We specialise in creating value for your customers from the inside to the outside of your business.

Why our customers simply love us.

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TR Enterprises

‘Our branding had been in place for around 20 years & we needed a refresh. Misch came to us with a great new brand, in line with what we asked for and also produced a further logo for us to use later down the line when we were ready to drop the old brand image completely. She has advised on the best way to brand & structure our new partnership from a marketing perspective, taken over edits for our website, pops in one a month & helps us out with the things we don’t know how to do or don’t have time for whenever we need.’

Classic Hideaway

‘We recently set up a classic car storage business. Chatterbox created branding to complement our parent company, found us a trustworthy & affordable web designer, liaised with them for us, created content for the site & is currently putting together a launch plan for us that works with the start-up budgets we have available. We’re currently opening & expanding 4 businesses so our time is precious, having Chatterbox on board to take off some of the pressure has been invaluable to us & we look forward to having Misch & her team on board with our other projects’

WeONLYmot

‘Misch has worked with us from receptionist through to senior management levels for 15 years. Over the past 3 years Misch has taken the reigns & worked tirelessly with our team of staff to drastically improve the retail sector of our business. She works at the heart of the business delving into customer data & figuring our how best to tailor our service to meet customer needs. The results of the work has seen increased retention of existing customers & via targeted advertising in the right places has seen lots of new customers too. It’s meant we can now afford to expand our business with new branches & give our staff a pay rise too!’

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